🧬 How the Genetic Testing Order Works
Ordering your test is simple – just follow a few easy steps, and your results will be conveniently available online.
1️⃣ Sample Collection
Blood or Swabs:
A veterinarian collects 2–3 ml of blood into an EDTA tube, or you can collect the samples yourself using two buccal swabs per dog or cat. – perform sampling
Isolation:
Before sampling, please separate the animal from others for at least one hour to avoid contamination.
Free swabs:
We will be happy to send you collection swabs free of charge – simply request them directly from your account in our database.
2️⃣ Veterinary Confirmation
If the sample is collected by a veterinarian, they must confirm the sampling on the F67_V2_Confirmation_ origin_biological material or on a printed online order.
Required details: veterinarian’s name, KVL number, stamp, and signature.
If the collection is not confirmed by a veterinarian, the report will state:
“Identity not verified.”
The identity of the animal can also be confirmed using a separate F66 form.
3️⃣ Labeling and Drying the Samples
- Each swab package must be clearly labeled with the animal’s name or microchip number.
- Allow the swabs to dry at room temperature, then place them back into their original packaging.
🚫 Do not place swabs into plastic tubes or plastic bags.
4️⃣ Creating an Order
You can choose between two options:
🖥️ Online order – the fastest and most convenient method (Instructions on how to create an order with pictures)
📄 Paper form – if you prefer the traditional approach – order form F18
For an online order:
- Log in to your account (or register if you don’t have one).
- In the My Orders section, click Create Order.
- Fill in sample details – name, microchip, breed, date of birth, date of collection, veterinarian information, etc. You can also enter a different owner’s name or select an existing sample.
- Choose the analyses or test packages and add them to your cart.
- If you have multiple animals, add more samples using the “Add another sample” button at the bottom left.
- Select payment method (bank transfer / PayPal) and delivery method (electronically or by post).
- Review the order and click Submit Order.
If you don’t submit the order, it will remain in your account as a draft. You can return to it later to complete or delete it.
Unsubmitted orders are visible only to you – the laboratory cannot access them.
5️⃣ Sending the Samples
Send your samples together with the online order number or the paper form to our laboratory address.
6️⃣ Processing and Results
- You’ll receive an email notification once the samples arrive at the laboratory.
- The analysis will then begin.
- As soon as your sample is received, we will issue the invoice by email or post (if no email address is provided).
- Once payment is confirmed, your results will be available online, and you’ll be notified by email.
- You can download the results directly from the database or request printed result reports by post.
⚠️ Important Notice:
We reserve the right to refuse testing if the sample was collected incorrectly or if the material was damaged during shipping.
Before submitting your order, please ensure that the selected analysis is suitable for the breed being tested. If you are unsure, feel free to contact us by phone or email for advice.
Once the analysis is completed, it will be charged even if the chosen test was not suitable for the breed.
How to make an online order: Instructions on how to create an order with pictures